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Sector
Management
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Language
English
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Course Price
₹11800
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Professional Certificate in Customer Relationship Management
No business is ever successful without understanding your customer and establishing a sound relationship with them. Understand the concept of customer relationship management in this course.
Description
The learners of this course will gain an understanding of the concept of customer relationship management. They will learn to examine key strategic processes involved in CRM with regards to the growth and retention of desired customers to help them maximize the profitability of their organization. The learners will understand the benefits delivered by CRM, the contexts in which it is used, the technologies that are deployed and how it can be implemented. They will gain insight into the contemporary issues in customer relationship management and will learn to address both organizational customers (B2B) and consumers/households (B2C) using CRM discussions & project.| Name | Professional Certificate in Customer Relationship Management |
| Language | English |
| Duration | 42:00 hours |
| Sector | Management |
| Price (INR) | ₹11800 |
| Availablity | Available full time |
| Certification Availability from Knowledge Partner | Available |
| Certification Availability from eSkillIndia | Not Available |
| Assessment Availability from Knowledge Partner | Available |
| Pre-Qualification | Any |
Course Rating
Average Rating:5.0
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