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Sector
Management
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Language
English
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Course Price
FREE
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Customer Service: Handling Abusive Customers
In this course, join customer service expert David Brownlee—the author of "Rock Star Customer Service"—as he shares real-life examples and actionable steps that can help you confidently handle abusive customers in a variety of contexts.
Description
What is the best way to handle a customer who steps into dangerous territory? What strategies will help diffuse and refocus a bad interaction, and when is it appropriate to walk away? In this course, join customer service expert David Brownlee—the author of "Rock Star Customer Service"—as he shares real-life examples and actionable steps that can help you confidently handle abusive customers in a variety of contexts. Upon wrapping up this course, you'll have the knowledge you need to formulate a plan of action and navigate difficult customer service interactions with poise and professionalism.Name Customer Service: Handling Abusive Customers Language English Duration 0:42 hours Sector Management Price (INR) FREE Availablity Available full time Certification Availability from Knowledge Partner Available Certification Availability from eSkillIndia Not Available Pre-Qualification Any Course Rating
Average Rating:5.0
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