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Employability Enhancer
Language
English
Course Price
FREE
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Building Rapport with Customers

Knowledge Partner

In this course, instructor Myra Golden helps customer service reps accomplish this by stepping through how to establish rapport within the first few seconds of a customer service interaction.

Description

Want to set yourself up for success each time you interact with a customer? Take steps to establish a genuine, human connection with the person you're speaking with. In this course, instructor Myra Golden helps customer service reps accomplish this by stepping through how to establish rapport within the first few seconds of a customer service interaction. Myra shares simple techniques that can help you kick off a conversation in a way that makes your customers feel respected, listened to, and at ease. Learn how to keep the conversation flowing by yielding to customers and pacing their words and expressions. Plus, discover techniques that can help you build rapport in specific situations, including chat interactions, emails, and circumstances in which you need to deliver bad news.

Course Info
Rating

Name	Building Rapport with Customers
Language	English
Duration	0:30 hours
Sector	Employability Enhancer
Price (INR)	FREE
Availablity	Available full time
Certification Availability from Knowledge Partner	Available
Certification Availability from eSkillIndia	Not Available
Pre-Qualification	Any