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Employability Enhancer
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Creating Positive Conversations with Challenging Customers

Knowledge Partner

In this course, Myra Golden shares approaches that can help you reframe such conversations, and use your words and actions to put a positive slant on an otherwise negative situation.

Description

What do you do when faced with a customer who's fuming over a delay, cancellation, or objection to a policy? How can you adequately address their issue when your interaction starts off on such a sour note? In this course, Myra Golden shares approaches that can help you reframe such conversations, and use your words and actions to put a positive slant on an otherwise negative situation. Learn how to use empathy and pacing to foster a sense of connection with customers. Discover the words and phrases to avoid in customer service, how to use partnership language to leave people feeling heard and satisfied, and how to properly apologize. Plus, learn how to approach real-world situations, such as billing issues.

Course Info
Rating

Name	Creating Positive Conversations with Challenging Customers
Language	English
Duration	0:36 hours
Sector	Employability Enhancer
Price (INR)	FREE
Availablity	Available full time
Certification Availability from Knowledge Partner	Available
Certification Availability from eSkillIndia	Not Available
Pre-Qualification	Any